For the most part, slow video or audio buffering problems can be fixed with just a few simple steps. Rarely are these problems hardware related. So these issues can be resolved. We suggest trying the steps below:
  1. Turn off any other program that might be using bandwidth and after clicking play, allow some time for it to download before trying to watch from the beginning.
  2. Turn of HD by clicking on it at the bottom right of the player. This will be a much less detailed version of the video and harder to see the charts.
  3. Try a different browser. Maybe Chrome, Firefox or Opera will work better for you if you are on Internet Explorer.
  4. Please check your speeds. Here is a site for speed test: http://www.speakeasy.net/speedtest/.  Just click on the city that is closes to you and it will run. To run smoothly, you would need 10mbs download or better (ISPs say 5mbs for HD if nothing else is using bandwidth).
  5. Check to see if your ISP (Internet Service Provider) has a “data cap” on your service that might be slowing the video play down.
Questions … contact our wonderful support team – they would love to help you out!